Do I need to cancel an enquiry as if it were a purchase?

No. The website enquiry is not a purchase and doesn’t create a coaching agreement. It is used for first contact. Withdrawal information concerns a later coaching agreement; Mandla provides current documents in his separate agreement process.

Must I use a particular form to withdraw from an agreement?

No. The supplied document says you may send a clear statement that you want to withdraw before the withdrawal period expires. The standard form is optional. This description doesn’t send a withdrawal message; use the current contact method and information provided with your agreement.

Is the start fee always non-refundable?

No. Mandla’s document explicitly states that the SEK 1,495 start fee is not automatically or generally non-refundable. Work during the withdrawal period requires a separate express request. Any payment for completed work needs to be assessed under the rules and the work actually performed.

Withdrawal information and form

Material for review

This web version of the supplied document is for review before launch. It is not a binding order step. The final document version and practical procedures require approval before being used for an agreement.

1. Your withdrawal right

The supplied document describes a general right for consumers to withdraw from a distance agreement without giving a reason within 14 days. For a service, the period is linked to entering the agreement and receiving the required information. The document counts from the following day.

2. How to withdraw

Before the period ends, provide a clear statement to Mandla that you wish to withdraw. The standard form may be used but is not compulsory. The supplied contact details are mash23fitness AB, registration 559601-1774, Tellusborgsvägen 31, 126 32 Hägersten, kontakta-oss@mash23fitness.com and 0708-565645.

3. Electronic withdrawal for website or app agreements

The supplied document requires a free, easily accessible electronic withdrawal function on the website/app where an agreement is concluded when the statutory requirement applies. It must identify the client and agreement, send the withdrawal notice and provide an electronic receipt with the time of receipt. This function is not implemented in this draft.

4. Starting work during the period

Starting coaching work within the 14-day withdrawal period requires a separate express request, not a preselected choice. The client acknowledges that proportionate payment for the service already performed may be due on withdrawal.

5. Withdrawal after work has begun

Where an express early-start request was given and the legal conditions are met, proportionate and reasonable payment for work actually performed may be due. The SEK 1,495 start fee is not automatically or generally non-refundable.

6. Refunds

Refunds follow the applicable distance agreement rules. Any entitlement to proportionate payment for completed work is assessed under the conditions described above.

Withdrawal form – information in the original

The original statement reads: “I hereby give notice that I wish to exercise my right of withdrawal and withdraw from my agreement for Mandla’s Online Coaching.”

The form includes the client’s name, address, email/phone, agreement date, any order/agreement number, place and date, and a signature if submitted on paper.

This information page does not send a withdrawal notice and is not the electronic withdrawal function described in the supplied material. Agreements are not concluded on this website. Mandla provides the current information and form in his separate agreement process. The website enquiry form is only for initial contact.